Refund / Exchange/ Warranty

Return Policy

All warranty periods indicated are from AVTEL Pty Ltd unless otherwise noted, and are not limited by the manufacturer’s warranty policies.
AVTEL Pty Ltd warranty will only cover the product for inherent manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc.

AVTEL Pty Ltd offers the BOOSTED service warranty compared to that offered by the manufacturer or supplier, please read your product warranty information with AVTEL Pty Ltd carefully before contacting us.

  1. Return for replacement within 14 days (must be still in brand(sales) new condition)
  2. 36 MONTH WARRANTY. Repair or replace in first 6 months, the remaining 30 months repairs only unless otherwise agreed.

The following conditions are not acceptable for return, warranty and replacement.

  1. Any physical damage
  2. Mobiles Phones, Smart Phones that were missing parts, boxes, headphones or any other accessories from the original box
  3. Returned without the original invoice
  4. Mobiles Phones, Smart Phones which were not supplied by AVTEL Pty Ltd
  5. Mobiles Phones, Smart Phones which don’t meet the required 36month warranty.