Please ensure that the online Book- in form is completed in full. |
Incomplete details will cause delay in service time and may result in your device being returned unrepaired. |
Please back-up all data before handing in your device for repairs, as software might be done to resolve your |
fault on the device. Device will then be reset to factory settings. |
Avtel shall not be held responsible in any way whatsoever for any loss of data or information |
stored on your device. |
Make sure IMEI inserted in correct |
In the event of imei being expired, your repair will be treated as Out of Warranty an |
quoted accordingly. POP’s will not be accepted after your repair is completed. |
Do not send accessories that are not related to the fault reported. Memory cards and Sim cards are not to |
be booked / sent in with your device for repairs, it will be destroyed immediately on receipt at |
AVTEL in accordance with POPI policy. |
If the fault is found by AVTEL to be due to misuse, abuse, liquid damage or beyond economical |
repair, your device will be out of warranty and the responsible person for this account will be held liable |
for cost incurred in connection with the repair. |
In the event that the device is out of warranty, you will be given an estimate for the repairs prior to any |
work being undertaken. |
You will be contacted for authorization of repair costs. Repairs will be effected on confirmed |
“go ahead” of the estimate. |
Payment will be required within 7 (seven) days after the confirmation of the repair and Proof of Payment to |
be mailed to info@avtel.co.za |
Estimated jobs not responded to in 5 (five) days since quote was given / sent, will be returned not repaired. |
Repairs done by Avtel in respect of faults identified are covered by a standard 3 (three) months |
workmanship warranty and such warranty does not extend to liquid damaged or physical damaged devices. |
Certain devices may not be repaired by Avtel, in that instance, you may receive a swap out and / or |
reconditioned device in accordance with the manufacturer warranty policy. |
Out of Warranty repaired devices will only be dispatched on receipt of payment. If no payment has not |
been received within 3 months (90 days) of repair, device will be sold to recover expenses. |
Delivery dates are estimates only, therefore AVTEL will have no liability to you for delays in delivery. |
For any queries please contact Avtel contact centre at (email) or (contact number) |